You can register for the Craft Beer Club by visiting the website www.pasteurstreet.com/loyalty or by scanning the QR code on the tent cards at any Pasteur Street Taproom. You will need to provide your contact information to register and sign up successfully. Ask our Taproom staff for more help and details.

The tier review cycle takes place every 12 months. If a customer fails to accumulate the required points for their tier within this period, they will either maintain their current tier or be downgraded, depending on their initial point accumulation.

If a member does not make any transactions within 24 months from the date of registration, their account will be automatically removed from the system.

You can maintain or upgrade your tier by meeting the conditions for each tier in each qualifying period. The system will automatically review your points and upgrade you when the conditions are met.

If you do not meet the criteria for upgrading after 12 months, your points will revert to the initial level of your current tier; no transactions occurring within 12 months will result in a downgrade.

If your account is inactive and there are no transactions for 02 consecutive years, your account will be locked along with prior notification.

At the end of each ranking period, there are two possible scenarios for members who do not qualify for promotion: 

Scenario 1: If you do not meet the spending limit for the next level but your accumulated points still meet the requirements of your current rank, your accumulated points will reset to the base of your current rank at the end of the period, and your rank will remain the same. 

Scenario 2: If you do not meet the spending limit of your current tier and your point redemption causes your accumulated points to fall below the requirement for your current tier, your tier will be downgraded to a lower one at the end of the period.

To redeem your points, log in to the website and navigate to the ‘Redeem Points’ section in your account. Follow the instructions provided to exchange your points.

For every 100,000 VND spent at Taproom, you earn 01 point which can be accumulated for redemption.

The coupons you redeem are valid in 90 days from the date of redemption.

No, members are required to maintain a minimum balance of 15 points in their account after any point redemption.

Spending amounts are rounded down to the nearest whole number to calculate accumulated points. For example, a spend of 1,150,000 VND equates to 11 points, while a spend of 790,000 VND gives 7 points.

If you need to update your personal information (such as phone number or email), please contact Pasteur Street via email support@pasteurstreet.com or hotline 0909 879 435

It is mandatory for members to register relevant email information and phone numbers at the time of joining the Loyalty program. Members are responsible for the accuracy of this information.

Reward points remain valid for 12 months from the time they are credited to the member’s account. These points are credited to the member’s account from the moment they are officially recognized in the system.

Each person can only create one member account.

If you are experiencing a login error during registration, please reach out to our taproom staff or customer service team at support@pasteurstreet.com. They will be more than happy to assist you with the registration process.