At Pasteur Street Craft Beer, we are committed to:
How to Order
To place an order, please follow these steps:
Delivery Area: Pasteur Street Craft Beer offers delivery and pickup services in Ho Chi Minh City and Hanoi.
Delivery Time: Delivery timeframes are specified for each branch on our website. For any inquiries or support, please contact the hotline of the branch where you placed your order.
Shipping Fees: Shipping fees will be calculated and displayed directly on your order before you confirm. If the shipping fee is not calculated directly on the order, our staff will contact you by phone before proceeding with the shipment.
Company’s Responsibilities: Upon receiving your order, our company or our partnered shipping service will allocate, manage, and control order information and shipment details. Our delivery staff will contact you before delivery. The company will not be liable for any loss, cost, damage, or additional fees incurred due to delayed delivery caused by objective factors such as weather, fire, or other force majeure events. The company declines all responsibility for any risks to products that have been successfully delivered to the customer.
Customer Responsibilities
Upon receipt of your order:
Non-returnable Items Purchased goods cannot be returned or refunded. For any complaints or feedback regarding product quality, please contact our customer service hotline at 0909 899 812 for assistance.
Returnable ItemsReturn Conditions Customers may request a refund in the following cases:
Return Timeframe: For perishable products, customers may return within 30-60 minutes of receipt. For packaged products (cans, bottles), returns are allowed within 1-2 days of receipt if the product is defective.
Return Fees: Return fees may vary depending on the product and specific circumstances. Our staff will inform you of the exact fees when you request a return.
Return Process: Please call our hotline at 0909 899 812 or contact our Pasteur Street Craft Beer fanpage for assistance.
Notification on the Processing of Personal Data according to Decree No. 13/2023/NĐ-CP issued by the Government on April 17, 2023
(updated on August 15, 2023)
This Privacy and Data Protection Notice (“Notice”) is conducted by Pasteur Street Craft Beer Co., Ltd. (“Pasteur Street Craft Beer”) and describes the activities of Pasteur Street Craft Beer related to the processing of personal data of Pasteur Street Craft Beer customers.
This notification regulates the manner in which Pasteur Street Craft Beer collects and processes personal data of customers who use or interact with Pasteur Street Craft Beer’s products, electronic news pages, or services, and/or individuals related to customers as required by law to collect; and/or who co-own or use Pasteur Street Craft Beer’s products/services (referred to as “Customer”).
We encourage you to carefully read this notification and regularly check the electronic news pages for any changes that Pasteur Street Craft Beer may implement according to the terms of this notification.
This notification is an integral part of the general terms and conditions and is an inseparable appendix to the service contract of each product or service that you have established with Pasteur Street Craft Beer.
By using any products, services, electronic news pages, applications, or devices, you are considered to have accepted this notification.
In the event that you do not accept the terms or withdraw your consent to the processing of your personal data for the purposes stated in this notification, withdrawing such consent may restrict, limit, suspend, terminate, obstruct, or prohibit the provision of products, services, features on electronic news pages, applications, or devices of Pasteur Street Craft Beer, depending on the circumstances.
Pasteur Street Craft Beer shall not be held responsible for any losses incurred by you, and the legal rights of Pasteur Street Craft Beer shall be clearly reserved regarding such limitations, restrictions, suspensions, terminations, obstructions, or prohibitions.
Pasteur Street Craft Beer reserves the right to modify, amend, adjust, supplement, or update this notification at any time.
Notifications of any modifications will be posted on our website and/or other communication channels that we deem appropriate. Pasteur Street Craft Beer recommends that you regularly review this notification to stay updated on any changes and to be informed of how Pasteur Street Craft Beer is protecting your personal data.
By continuing to use the electronic news pages, applications, or devices, you are deemed to continue using Pasteur Street Craft Beer’s services and accepting this notification along with any related modifications or supplements.
The types of personal data collected by Pasteur Street Craft Beer or its representatives, as outlined in this notification, may vary depending on applicable laws and regulations. The categories listed below include, but are not limited to, and may change depending on the product or service and your interaction with Pasteur Street Craft Beer:
For example: If you interact with third-Parties content or advertisements on the electronic news page or in the application, Pasteur Street Craft Beer may receive your personal data from the relevant third Parties, in accordance with the third Parties’s legally compliant privacy policy.
Whenever personal data is collected in this manner, Pasteur Street Craft Beer will ensure that relevant third parties have obtained your consent for: (i) providing Pasteur Street Craft Beer with the personal data of the third Parties; and (ii) processing the data for Pasteur Street Craft Beer’s purposes as stated in this notification. If you do not agree, please do not provide customer’s personal data to third Parties.
Pasteur Street Craft Beer may process your personal data for the following purposes, including but not limited to:
Pasteur Street Craft Beer is committed to processing your personal data in a safe and secure manner, ensuring your rights regarding the processing of personal data in accordance with the current regulations of the applicable law.
Pasteur Street Craft Beer employs appropriate data processing methods and implements technical and organizational security measures to prevent unauthorized access, reading, use, alteration, disclosure, unlawful destruction, or other processing of personal data.
However, it is important to note that the internet is not a completely secure environment, and Pasteur Street Craft Beer cannot guarantee absolute security for the personal data you share over the internet. When transmitting personal data online, you should only use secure systems to access electronic news pages, applications, or devices. It is your responsibility to keep your access credentials for each electronic news page, application, or secure device confidential and secure. If you detect any misuse of your login information or unauthorized access, you should immediately notify Pasteur Street Craft Beer and change your access password.
Pasteur Street Craft Beer will not sell, exchange, or rent (temporarily or indefinitely) your personal data without your consent in accordance with the current applicable law. Pasteur Street Craft Beer may share or provide/use your personal data with the following parties:
Pasteur Street Craft Beer can assist you in accessing and modifying your personal data held by Pasteur Street Craft Beer.
When you want to access your personal data that we possess or if you believe that the personal data we hold is inaccurate, incomplete, misleading, or not up to date, if applicable, you may request us through our branch or through other channels that we may establish from time to time.
Pasteur Street Craft Beer, with reasonable efforts, will comply with your requests for access or modification of your personal data when we receive a complete, valid, and relevant processing fee (if applicable) from you. Please note that Pasteur Street Craft Beer may, at its discretion, allow modifications upon request and/or may request additional documentary evidence of new data to prevent fraud and inaccuracies.
Pasteur Street Craft Beer commits to processing your data based on your consent for the purposes of this Notice, unless otherwise required by law. In the event that you perceive any violations regarding the processing of your personal data, you have the right to request our assistance in processing, to the extent permitted by us, to prevent or restrict the disclosure of your personal data, unless otherwise required by law.
Please note that other rights such as the right to complain, report, sue, claim compensation, or self-protection will be subject to legal provisions, unless otherwise agreed between you and Pasteur Street Craft Beer.
You may encounter advertisements or other content on any electronic news page, application, or device that may be linked to websites or services of Pasteur Street Craft Beer’s partners, advertisers, sponsors, or other third parties.
Pasteur Street Craft Beer does not control the content or links appearing on third-Parties websites or services, and Pasteur Street Craft Beer is not responsible for the activities used by the third-Parties websites or services linked to or from any electronic news page, application, or device.
These websites and services may comply with their own privacy policies and terms of use of third parties.
As stated in this Notice and in compliance with the requirements of applicable laws, Pasteur Street Craft Beer’s direct marketing partners or service providers may contact you via email, text messages, or other electronic means, at any time, to provide you with information related to products or services that you may be interested in.
If you wish to unsubscribe from receiving such notifications, Pasteur Street Craft Beer attaches unsubscribe instructions in each notification.
When you use or access Pasteur Street Craft Beer’s electronic news pages, we may place one or more cookies on your device. A “cookie” is a small file placed on your device when you access an electronic news page. It records information about your device, your browser, and, in some cases, your preferences and browsing habits on electronic news pages.
Pasteur Street Craft Beer may use this information to identify you when you revisit our electronic news pages, to provide personalized services on Pasteur Street Craft Beer’s electronic news pages, to aggregate analytical data for a better understanding of electronic news page activities, and to improve our electronic news pages.
You can use your browser settings to delete or block cookies on your device. However, if you decide not to accept or block cookies from Pasteur Street Craft Beer’s electronic news pages, you may not take full advantage of all the features of Pasteur Street Craft Beer’s electronic news pages.
Pasteur Street Craft Beer may process your personal data through cookie technology, in accordance with the provisions of this Notice. Pasteur Street Craft Beer may also use remarketing measures to distribute advertisements to individuals who have previously accessed its electronic news pages.
Within the scope of third parties that have embedded content on Pasteur Street Craft Beer’s electronic news pages (e.g., social media features), those third parties may collect your personal data (e.g., cookie data) if you choose to interact with their content or use the services of the third parties.
Pasteur Street Craft Beer will only store your personal data in connection with the purposes stated in this Privacy and Data Protection Notice. Pasteur Street Craft Beer may also need to store your personal data for a period of time, such as when required by applicable law.
For any inquiries related to the Privacy Notice, please contact us using the following information:
PASTEUR STREET CRAFT BEER CO., LTD.